Returns Policy

1. This policy sets out the returns policy for goods purchased through the online store operated by Melted Memories.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service.
4. Our standard returns policy entitles you to a full refund of the purchase price (i.e. the goods were damaged or were not described properly) within 14 working days.
5. If the item you purchased was damaged, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
6. Where you would like to return a physical product you have purchased due to damage, please contact us to let us know that you will be returning the item with photographic evidence. We do not cover the cost of postage for the returned product.
7. Once your return is received and inspected we’ll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
8. If you haven’t received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn’t been received and then contact your bank as some banks or card companies take a number of days to credit your account.
9. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

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